Shipping, Returns & Refund Policy

Last updated: 29 September 2026

Every Bling Em Up piece is handmade to order, so please allow about 10 to 14 working days from order confirmation to delivery. Local shipping within Singapore is always free and tracked.

At a glance

Working days are Monday to Friday, excluding Singapore public holidays.

1. Order processing and production

Your order goes into production once it is confirmed, and each piece takes 7 working days to handcraft.

• Order confirmation. An order is confirmed when payment is received in full and you get our confirmation email. Orders placed after 5pm, on weekends or on public holidays are confirmed the next working day.
• Production time. We handcraft and quality-check every item within 7 working days of confirmation.
• Customised or bulk orders. Personalised designs, large quantities or special requests may need more time. We will tell you the timeline before we confirm your order.
• Peak periods. During festive seasons, sales and promotions, production may take up to 3 extra working days. We will post any delays on our website and social media.
• Handmade variation. Each piece is made by hand, so small differences in stone placement, colour and finish are normal. These are part of the charm, not defects.
• Multiple items. Orders with several items ship together once every item is ready, unless we agree otherwise with you.

2. Shipping and delivery

We ship free to any address in Singapore with tracking, and delivery takes 3 to 7 working days after your order leaves our studio.

• Free local shipping. There is no minimum spend and no shipping fee for deliveries within Singapore.
• Courier. Orders are sent by tracked local courier, [courier name]. We choose the courier based on parcel size and service reliability.
• Delivery time. Delivery usually takes 3 to 7 working days after dispatch. Delivery times are estimates, and we are not responsible for delays caused by the courier, weather or events beyond our control.
• Delivery hours. Parcels are delivered Monday to Saturday during courier operating hours. We cannot guarantee a specific delivery date or time slot.
• Addresses we deliver to. We deliver to residential and commercial addresses in Singapore. Deliveries to Sentosa, Jurong Island, military camps or restricted areas may take longer or may not be possible.
• PO boxes and lockers. We do not deliver to PO boxes. Parcel locker delivery depends on the courier and parcel size.
• Overseas orders. We do not ship outside Singapore at this time. Please contact us if you would like to arrange overseas delivery.

3. Tracking your order

You will get a tracking number by email (and WhatsApp, if provided) on the day your order is dispatched.

• Use the tracking link in the email to check your parcel’s status on the courier’s website.
• Tracking may take up to 24 hours to update after dispatch.
• If your tracking has not changed for 3 working days, please contact us and we will follow up with the courier.

4. Delivery issues

Please check your address carefully at checkout. If something goes wrong in transit, tell us within the time limits below so we can help.

• Wrong or incomplete address. Contact us within 24 hours of placing your order to change your address. Once an order is dispatched, we cannot change the address. If a parcel is returned because the address was wrong or incomplete, re-delivery will cost a fee of S$[X].
• Failed delivery. The courier will usually try to deliver twice or leave a notice for collection. Parcels not collected within the courier’s holding period are returned to us, and re-delivery will cost a fee of S$[X].
• Parcel marked delivered but not received. Please check with family members, neighbours, your building’s management office and your letterbox. If you still cannot find it, contact us within 48 hours of the “delivered” status and we will open an investigation with the courier.
• Lost parcels. If the courier confirms a parcel is lost, we will remake and resend your order at no cost, or give you a full refund.
• Damaged parcels. If your parcel arrives damaged, take photos of the outer packaging and the item before throwing anything away. Send them to us within 48 hours of delivery.
• Risk of loss. Responsibility for the parcel passes to you once the courier records it as delivered to the address you gave.

5. Order changes and cancellations

You can change or cancel your order for free within 24 hours of confirmation, before production starts.

• To change or cancel, email or WhatsApp us with your order number.
• We may cancel an order if an item is out of stock, a pricing error occurred, or we suspect fraud. If we cancel, you will get a full refund.

6. Returns, exchanges and refunds

Because every piece is handmade to order, we do not accept returns for change of mind. We will always repair, replace or refund items that arrive defective, damaged or wrong.

What we accept

What we do not accept

• Change of mind, or ordering the wrong size, colour or design
• Customised or personalised items, unless defective or damaged
• Minor handmade variations in stone placement, sparkle or colour
• Colour differences caused by screen settings
• Damage from misuse, accidents, washing, heat, chemicals, or normal wear and tear
• Items that have been altered or repaired by someone else
• Sale, clearance or free gift items, unless defective

How to request a return or refund

1. Email or WhatsApp us with your order number, a description of the issue, and clear photos or a short video.
2. We will review your request within 3 working days and tell you the next step.
3. If a return is needed, we will give you return instructions. For approved claims, we cover the return shipping.
4. Please return the item unused, in its original packaging, with all parts included.

Refunds

• Approved refunds go back to your original payment method within 7 to 14 working days after we approve your claim or receive the returned item.
• Your bank or payment provider may take extra time to show the refund.
• Shipping is free, so there are no shipping fees to refund.
• If a discount code or promotion was used, the refund covers the amount you actually paid.
• Where appropriate, we may offer store credit instead. You can choose a refund to your original payment method if you prefer.

This policy does not affect your rights under Singapore’s Consumer Protection (Fair Trading) Act.

7. General terms and conditions

By placing an order on blingemup.com, you agree to the terms in this policy.

• Accurate details. You are responsible for giving a correct delivery address, contact number and email address.
• Estimates, not guarantees. Production and delivery times are estimates. Delays caused by couriers, public holidays, supply shortages or events beyond our control (such as severe weather, pandemics or strikes) do not entitle you to cancel or claim compensation, but we will keep you updated.
• Pricing. All prices are in Singapore dollars (SGD). We reserve the right to correct pricing errors, including after an order is placed; if so, we will offer you the corrected price or a full refund.
• Product care. Rhinestone items should be kept away from water, heat, perfume and harsh chemicals. Following our care guide helps your items last.
• Abuse of policy. We may refuse service or future orders to customers who repeatedly abuse our returns or refund process.
• Liability. Our total liability for any order is limited to the amount you paid for that order, to the extent permitted by Singapore law.
• Personal data. We use your personal details only to process and deliver your order, in line with Singapore’s Personal Data Protection Act (PDPA) and our Privacy Policy.
• Changes to this policy. We may update this policy from time to time. The version on our website when you place your order applies to that order.
• Governing law. This policy is governed by the laws of Singapore.

8. Contact us